Consumer right of withdrawal
An individual buying outside a trade or profession may normally withdraw from a distance contract within 14 calendar days after receiving the goods, without giving a reason. The goods must then be sent back within the statutory period.
Statutory exceptions may apply, including goods made to the consumer’s specifications or clearly personalised. Ordering an ordinary part by OEM code does not in itself make that exception applicable.
Starting a return
Email through the secure contact form with the order number, OEM code, quantity and reason. For damaged, incorrect or faulty goods, include clear photographs of the item, packaging and labels.
We will provide the correct return address and instructions. Do not send goods to another location without prior agreement.
Condition and costs
A consumer may inspect goods as they could in a shop. The consumer may be liable for reduced value caused by installation, use, damaged packaging or handling beyond what is necessary.
The direct cost of returning conforming goods after a change of mind is normally borne by the buyer, unless we agree otherwise or the supplied product did not conform to the order.
Refunds
An approved refund is made to the original payment method unless expressly agreed otherwise. We may wait until we receive the goods or evidence that they have been sent.
After we approve it, processing by Stripe and the buyer’s bank may take several business days. A partial cancellation refunds only the cancelled lines and any delivery adjustment that applies.
Incorrect, damaged or faulty goods
If the wrong item arrives, it is damaged or may be faulty, contact us promptly and do not install it. After assessment, we will offer a remedy required by law, which may be repair, replacement, price reduction or refund.
Photographs and retained packaging help resolve carrier damage faster, but do not unreasonably restrict statutory consumer rights.
Business buyers and disputes
Returns of conforming goods bought for business or professional use require the seller’s prior agreement unless mandatory law says otherwise.
Raise the issue first with Ego motor, UAB. A consumer who does not receive a satisfactory answer may use the Lithuanian State Consumer Rights Protection Authority dispute-resolution procedure.