Legal guarantee
Consumers receive the minimum 2-year legal guarantee of conformity required by Lithuanian and European Union law. Any manufacturer commercial warranty is additional and does not reduce those rights.
For business buyers, coverage may also depend on manufacturer or supplier terms and an individual agreement, subject to mandatory law.
Matters not normally caused by a product defect
Coverage normally excludes ordinary wear, incorrect selection, misuse, accident, outside influence, unprofessional installation or damage caused by another vehicle fault. We assess each case on its facts and under applicable law.
Submitting a claim
- Email through the secure contact form with the order number, OEM code, VIN and a clear description.
- Attach photographs or video of the part, labels, packaging and symptom.
- If installed, supply the installation invoice, workshop diagnosis, fault codes and available measurements.
- Where practicable, do not dismantle, repair or discard the packaging before receiving instructions.
Assessment and remedies
We may request the part for inspection or ask for more information. Where non-conformity is established, the consumer may be entitled, in the statutory sequence and conditions, to repair, replacement, price reduction or termination and refund.
We will assess a written consumer claim and give a reasoned reply within the period required by law.
Dispute resolution
We first seek a direct solution. Contact Ego motor, UAB at through the secure contact form with all relevant evidence.
If no agreement is reached, consumers may apply to the Lithuanian State Consumer Rights Protection Authority or a court.